Privacy Policy

Privacy Policy

Introduction

At http://lightning-strike-auto-repair.collision-talk.com (refered to as “Lightning Strike Auto Repair,” “we,” “our,” or “us”), we prioritize your privacy and data security. This comprehensive Privacy Policy outlines our practices regarding the collection, storage, and handling of personal information in adherence to various global privacy laws, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) from the European Union
  • Lei Geral de Proteção de Dados (LGPD) in Brazil
  • California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Privacy Act (UCPA)
  • Connecticut Data Privacy Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • Protection of Personal Information Act (POPIA) in South Africa

Scope

This policy is applicable to all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services accessed through links on our platform. These entities have their own privacy policies governing user data collection and usage.

Processing Activities

This Privacy Policy guides our practices when users:

  • Utilize our applications and services as authorized users
  • Visit our website(s) linked to this policy
  • Engage with us through communications like newsletters, emails, phone calls, or text messages (SMS)

Personal Data Collection

We collect a range of personal data, categorized as follows:

Account Information

  • User names and passwords
  • Contact details (email, phone number)
  • Address for shipping or service delivery

Payment Information

  • Credit/debit card numbers
  • Expires dates
  • Card security codes
  • Billing addresses

Financial Information

  • Transaction history
  • Purchase amounts
  • Frequency of purchases

Purchase Information

  • Products or services bought from us
  • Dates and quantities of purchases
  • Order details and tracking information

Mobile Device Identifiers

  • IP addresses
  • Unique device identifiers (e.g., IDFA, AAID)
  • Location data from mobile devices

Location Data

  • GPS coordinates
  • Information about the area you live or work in
  • Time zones

Feedback and Reviews

  • Comments, suggestions, and ratings provided to us
  • Feedback through surveys or contests

Social Media Information

  • User profiles and bios (if shared publicly)
  • Interactions with our content on social media platforms

Product Information

  • Preferences and feedback regarding products and services
  • Use of product features and interactions with our support team

Data Collection Methods

We gather personal data through various means:

  • User Input: Directly from you when creating an account, making a purchase, or filling out forms.
  • Interactions: Through your usage of our applications, websites, and services.
  • Automated Technologies: Cookies, log files, and tracking pixels are used to collect information about your interactions with our digital properties.
  • Third Parties: Some data points may be provided to us by third-party sources, governed by their respective privacy policies.

Cookies

We employ cookies for enhanced user experience and analytics:

  • Strictly Necessary: Essential for navigating our websites and ensuring basic functionalities.
  • Preference: Remembering your preferences and settings to provide a personalized experience.
  • Analytics: Tracking website usage, gathering statistical data, and improving our services.

Users can manage non-essential cookies through our Cookie Manager, offering control over their browsing experience.

Data Retention and Deletion

We retain personal data only for the duration required by law or for legitimate business purposes:

  • Data related to transactions is retained for financial record-keeping and tax obligations.
  • User accounts are kept until the account is inactive for an extended period (as defined in our terms of service).
  • All other collected information is deleted or anonymized once its original purpose has been fulfilled.

Security Measures

We implement robust security measures to safeguard your personal data:

  • Encryption: Secure communication channels and data storage to protect against unauthorized access.
  • Third-Party Processing: Engaging secure service providers who adhere to strict privacy standards.

Children’s Privacy

We do not intentionally collect or store personal information from children under the age of 18. If you believe we have collected such data, please contact us, and we will take immediate steps to rectify the issue.

Your Rights (Depending on Your Location)

Subject to applicable laws in your jurisdiction, you may have the following rights regarding your personal data:

  • Access: The right to request access to and information about the personal data we hold about you.
  • Rectification: Correcting inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): Deleting your personal data upon request, subject to legal exceptions.
  • Restriction: Limiting the use or processing of your personal data under certain circumstances.
  • Portability: Receiving your personal data in a structured, commonly used format, and transferring it to another controller.
  • Objection: Objecting to the processing of your personal data for specific or all purposes.
  • Non-Discrimination: The right to be free from discrimination based on your exercise of privacy rights.

To exercise these rights or if you have any data-related queries, please contact our dedicated privacy team using the details provided below.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any revisions will be effectively immediately upon posting on our website. We encourage users to review this policy periodically for any changes.

Contact Information

For all privacy-related inquiries, feedback, or requests:

  • Email: [email protected]
  • Mailing Address: [Insert Lightning Strike Auto Repair’s Physical Address]